ServiceNow Streamlines Operations
We focus a lot of time talking about public cloud and provisioning. Infrastructure as code has changed the way in which we can deploy our workloads and how our teams are structured. We’re even allowing other teams to deploy their own workloads through our cloud management portals. But some things haven’t changed all that much. When I mention ServiceNow the first things that come to your mind are probably “Change Ticketing”, “CMDB”, or “Asset Management”. While ServiceNow certainly does all of those things, the real purpose of ServiceNow is to streamline operations. Many people who work in the enterprise probably think of ServiceNow as something that just gets in their way. No one wants to stop what they’re doing to enter a change ticket, wait for an approval or update a configuration item once deploying new servers, it’s a pain. But ServiceNow really is meant to speed up the operations process. ...